Systems Technician

Company: Bmore Technology
Location: Pawleys Island
Posted on: April 8, 2021

Job Description:

The Systems Technician is responsible for handling second level support of service requests, all while ensuring each customer is given your best care. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. Our ideal candidate will find success in bringing the following skills to this opportunity: diagnosing and troubleshooting, routers and switches, firewalls and access points, VPN configuration, virus and security, VoIP phone systems, and Microsoft Office. If you enjoy working with end users and desire growth, this position may be right for you. Essential Duties & Responsibilities:

• Work in a team environment providing Tier I-II support resolving onsite and remote issues with servers, workstations, and other IT related hardware/software
• Document issues and verify resolutions with clients within service tickets
• Maintain client configuration documentation, to include how-to documents and hardware inventory.
• Provide technical support at the network level: WAN and LAN connectivity, routers, switches, and firewalls
• Actively contribute to operational efficiencies by recommending changes in policies and procedures.
• Work with the Service Coordinator to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
• Communicate with clients as required; keeping them informed of incident progress and notifying them of impending changes or agreed outages Additional Duties & Responsibilities:
  • Provide exceptional customer service to end users
  • Work within a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Develop in-depth knowledge of the company's service catalog and how it relates to client's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Enter all time against service or project tickets in the CRM as it occurs
  • Basic understanding of operating systems, business applications, printing systems, and network systems
  • Ability to troubleshoot and resolve technical issues for users across multiple customer environments
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry Knowledge, Skills & Abilities Required:
    • Perceived capacity to exude professional integrity
    • Willingness to develop professionally
    • Adept in developing and maintaining strong relationships with management, staff, vendors and clients
    • Above-par working capacity, to work in small and large projects with great attention to detail
    • Positive attitude, towards people and problems
    • Ability to self-start, work independently and achieve high standards to meet multiple deadlines
    • Work effectively with staff in a team-oriented environment
    • Strong interpersonal, communication (verbal and written) and organizational skills Education:
      • Associates or Bachelors Degree in IT related field
      • One year of relevant service desk experience
      • Microsoft/CompTIA certification (A+, Network +)
        
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Keywords: Bmore Technology, Charleston , Systems Technician, Professions , Pawleys Island, South Carolina