Lead Technician
Company: Stanley Steemer
Location: Charleston
Posted on: April 8, 2021
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Job Description:
Lead TechnicianJob Code: LDTECHLocation : Stanley Steemer
International - BranchAppointing Manager Title : Branch
ManagerManager of Appointing Manager Title : General ManagerPrimary
purpose of the role (What is the value added by this role, the
overall aim, the reason that this role is required) : The Lead
Technician will provide exceptional carpet and upholstery cleaning
and related services to the customer while following company
policies, procedures, and training. The Lead Technician will assist
management in conducting morning meetings and crew visits, act as
dispatchers, respond to emergency works, and become trained for
other supervisory duties. The Lead Technician role will be a
stepping stone towards a Technician Development Supervisor role. A
successful candidate will possess leadership skills, management
experience, and deep industry knowledge.Key Accountabilities (What
are the main responsibilities of the role, against which
performance is measured)Leadership:-- Act as an example and team
leader to subordinates by performing all job duties according to
company standards.-- Assist management in planning and conducting
morning meetings.-- Provide hands-on training to subordinates and
new hires in van set-up, cleaning procedures, application of
protectors and deodorizers, cleaning agents, sealers, safety
procedures, sales techniques, company policies and procedures,
etc.Customer Service:-- Complete all jobs assigned and
dispatched.-- Survey and discuss in detail with customer the work
to be completed before work is performed.-- Assure the customer's
furniture and carpet is protected as necessary by placing
protective pads and blocks after cleaning.-- Provide customer with
a receipt and secure payment for service.-- Inform and recommend to
customer additional services as customer may desire, including
additional carpet and upholstery cleaning, tile & grout, hardwood
floor, and air duct cleaning, water damage restoration service and
retail items. -- Inform customer of permanent stains, problem
areas, or any damage to customer's property during cleaning.--
Respond to courtesy calls with more difficult situations.-- Provide
quality carpet and upholstery cleaning, tile and grout cleaning,
and related services to customers.Compliance: Processes, Policies,
and Procedures:-- Periodically complete truck inspections as
requested by management.-- Stock, count, and record inventory as
needed or requested by management.-- Perform branch opening and
closing duties as needed. Responsible for branch keys and alarm
codes. -- Upon returning to branch, turn in all payments and
paperwork to designated person. -- Complete necessary paperwork
(invoice and truck log) in detail as required by Stanley Steemer
International. -- Drive Stanley Steemer vehicle in accordance with
state laws, speed limits, and Stanley Steemer safety standards.
Follow proper vehicle backing procedures. -- Set up the job site
using the proper set-up procedures. -- Responsible for cleanliness
and care of Stanley Steemer vehicle. -- Perform check-in duties as
trucks report back to office. Responsible for cash reported on cash
turn-in sheet. Additional Responsibilities: -- Continue
self-education working towards management position. -- Act as
dispatcher as needed. -- Rotate on-call duties with management and
respond to emergency work. -- Assure and assist partner in properly
securing all equipment in truck at completion of each
job.Capability Profile (What capabilities will be required to
perform the role)Minimum Qualifications/Skills (indicate intensity
& duration)-- Ability to lift and/or move up to 50 pounds
(Essential)-- Ability to stand; sit; walk; use hands; reach with
hands and arms; climb or balance; stoop, kneel, crouch, or crawl
and talk or hear (Essential)-- Willing to frequently work under
fumes or airborne particles and toxic or caustic chemicals
environment (Essential)-- Sales skills (Essential)-- Management
skills (Essential)-- Excellent verbal and written communication
skill (Essential)-- Willing to continuously learn and self-improve
(Essential)-- Product knowledge (Essential)Minimum Experience
(indicate depth & breadth)-- 1-3 years of industry related
experience (Desirable)-- Field management experience (Desirable)--
Customer service experience (Desirable)ApprovalsAppointing Manager
// Name : Branch Manager // Department : Branch
OperationsDesignated HR Representative // Name : Jolene Hostal //
Department : Human ResourcesManager of Appointing Manager // Name :
General Manager // Department : Branch Operations
Keywords: Stanley Steemer, Charleston , Lead Technician, Professions , Charleston, South Carolina
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