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Business Systems Analyst - Salesforce PSA (Remote)

Company: SquarePeg Hires
Location: North Charleston
Posted on: May 5, 2021

Job Description:

This position reports to the Manager of Business Systems and will play a critical role in evaluating and defining the requirements and administration for an enterprise-wide Resource and Project Management platform. The right candidate for this role will be a hands-on PSA specialist with background in process methodologies, functional analysis, detailed use case documentation and both PSA and Salesforce product knowledge/technology.Responsibilities

  • Responsible for the technical creation and flawless execution of customer emails, automated communication/nurture programs, and other digital messages for the Customer Communications team
  • Prepares, tests, and distributes all customer emails and other digital messages, providing proactive recommendations and guidance on testing, execution, deliverability, and strategy for assigned email programs using industry best practices
  • Manages customer lists and complex audience segmentation in Eloqua
  • Analyze, monitor, and communicate email performance on a regular basis to stakeholders, providing recommendations for improvement
  • Troubleshoots email delivery and other system issues
  • Responsible for the preparation and delivery of daily and weekly Digests
  • Helps manage our communications inbox, answering and tracking customer questions
  • Responsible for managing and troubleshooting our internal communications preference centerRequirements
    • 5+ years of Business Analysis experience with at least 2 years of Salesforce platform products experience
    • Demonstrated experience collecting, documenting and progressively elaborating user requirements in the form of user stories, detailed functional requirements, and system specifications
    • Experience developing requirements for processes such as Revenue Recognition, Billing and Invoicing, Project Management and Resource Planning
    • Experience with Project Management tool required
    • Experience working with modern Business Intelligence platforms a plus
    • Ability to see "big picture" and to prioritize
    • Strong interpersonal and collaboration skills
    • Excellent written, verbal communication and presentation skills
    • BA or BS degree or equivalent practical experience (MBA or other advanced degree preferred)
    • Certifications in Salesforce or Project Management desirable

Keywords: SquarePeg Hires, Charleston , Business Systems Analyst - Salesforce PSA (Remote), Professions , North Charleston, South Carolina

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