IT Help Desk Analyst

Company: Le Creuset
Location: Charleston
Posted on: January 15, 2022

Job Description:

This position is based in Charleston, SC but travel one day per week to our Administrative office in Early Branch, SC. This role may have the ability to work remote one day per week based upon manager discretion.
POSITION Service Desk Analyst
WHO WE AREMore than just cookware, Le Creuset has been a colorful companion to meals and memories around the world since 1925. From our legendary cast iron to our full range of premium products, the Le Creuset portfolio delivers right tool for the job. Respect for tradition and authenticity have been Le Creuset's guiding principal for nearly 100 years - our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.
WHO YOU AREAs a Service Desk Analyst, you a critical part of our IT team dedicated to providing best-in-class employee and customer experiences. You are one of the first people our employees talk with about technology. You love to work with people helping them utilize technology in a way that allows them to be more efficient or provide a better experience for our customers. Your high-level organizational skills and attention to detail make you the perfect person to support our employees and customers as we continue to grow our team and our company.
YOUR DAY-TO-DAYManage incidents opened by employees

• Provide timely, thoughtful and meaningful communication to employees on issues they raise
• Troubleshoot issues methodicallyAdminister end user devices
  • Setup and config end user devices as necessary
  • Provide any training users need on user their devices
  • Proactively manage updates and changes to end user computersMaintain business user relationships
    • Be the primary liaison with IT Department to ensure issues are resolved as quickly as possible.
    • Take ownership for existing support cases with ServiceNow and provide troubleshooting assistance
      WHAT WE'RE LOOKING FOR
      • Bachelors degree or related field (i.e. Computer Science or Information Technology) OR previous Service Desk Experience
      • Experience working with users of all types (tech savvy and not so savvy)
      • Broad knowledge of end user technologies (i.e. Workstations, phones, etc.)
      • Strong organizational skills to effectively balance competing priorities
      • Some travel may be required
        EXTRA EXTRAS
        • Experience with ServiceNow
        • Experience with Microsoft Dynamics AX a plus
        • Experience with both Windows and Apple operating systems
          WHY JOIN USOur mission is simple - to inspire and empower people everywhere to make joy through cooking. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our associates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger---from your first day to every moment thereafter, you're going to love what you do!
          THE PERKS
          • Incredible benefits package
          • Tremendous growth opportunities: Growth = Joy and we are all about encouraging both.
          • Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance work and life like a pro.
          • Generous employee discount: How much space do you have in your kitchen?
            FLSA STATUS Exempt
            EEO STATEMENTLe Creuset of America is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, sex (*including gender identity, expression, orientation, or pregnancy), religion, marital status, national origin, genetic information, disability, or veteran status, and any other classification protected by law.
            ExperiencePreferred
            • Experience with both Windows and Apple operating systems a plus
            • Experience with ServiceNow and Microsoft Dynamics AX a plus
            • Strong organizational skills to effectively balance competing priorities
            • Broad knowledge of end user technologies (i.e. Workstations, phones, etc.)
            • Experience working with users of all typesEducationPreferred
              • Bachelors or betterBehaviorsPreferred
                • Leader: Inspires teammates to follow them
                • Team Player: Works well as a member of a group
                • Functional Expert: Considered a thought leader on a subject
                • Dedicated: Devoted to a task or purpose with loyalty or integrity
                • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferred
                  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
                  • Self-Starter: Inspired to perform without outside help
                  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
                  • Goal Completion: Inspired to perform well by the completion of tasks
                  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: Le Creuset, Charleston , IT Help Desk Analyst, Professions , Charleston, South Carolina