AV Tech, Event Technician, Audio Visual, All Experience Levels - Charleston
Company: Encore Global
Location: North Charleston
Posted on: May 14, 2022
|
|
Job Description:
Position OverviewA Technician is responsible for the set up and
operation of basic / small-scale audiovisual systems in a
hospitality environment while ensuring complete customer
satisfaction. This position reports to an Operations Manager,
Operations Director or Director, Event Technology.Key Job
ResponsibilitiesEquipment Operation--- Ensures a flawlessly
executed event through accurate and timely setup, operation, and
breakdown of basic audiovisual equipment as listed in the technical
qualifications section.Customer Service--- Strives to exceed the
expectations and needs of internal and external customers.---
Maintains a positive relationship with all clients through
effective communication.--- Meets with guests on site to ensure
that their needs are met and the equipment setup is working
properly.--- Monitors events and checks in on customers throughout
the day.--- Understands and fosters the hotel/client
relationship.Technical Ability--- Understands the technical aspects
of the job and demonstrates basic operational ability to
troubleshoot and problem solve with equipment and software
issues.--- Handles equipment challenges and changes in a timely and
professional manner.Systems Knowledge--- Understands company
processes, follows procedures and completes systems entry and
paperwork accurately.--- Uses the equipment sheets to determine the
equipment scheduled for set up and for strike. Interacts with other
staff and outside vendors for equipment.--- Increases revenue by
utilizing floor up-selling techniques.--- Works with clients to
finalize invoices.--- Completes order entries in Navigator, as
needed.Job Qualifications--- High School Diploma required.
Associate's degree is preferred.--- Achieve Technical Level 3
Certification per Encore Technical Skillset Matrix within 180 days
(Technical Skill Set Matrix /HR/Global Learning).--- 1 year of
customer service or hospitality experience is preferred.--- 1 year
of audio visual experience or equivalent in educational environment
is preferred.--- A valid driver's license is required for team
members that may operate Company vehicles.--- Additional DOT
requirement may need to be met if applicable.Competencies---
Ownership--- Hospitality---Professionalism---Responsiveness---
Safety Conscious--- Action Oriented--- Tech SavvyWork
EnvironmentHotelWork is performed in a hotel/convention center
environment with moderate exposure to outdoor temperatures and to
dirt, sand and/or dust. The working conditions will vary between
moderately quiet to noisy volumes. Team members will use high-end
audio visual equipment and electrical components, and will be
exposed to heights via lifts and ladders. Team members may be asked
to work in multiple hotel locations. Working times will include
irregular hours and on-call status including days, evenings,
weekends and holidays. Team members must adhere to appearance
guidelines as defined by Encore based on an individual hotel or a
representation of hotels in that city or area.
WarehouseWork is performed at event venues as well as in a
warehouse environment. Team members must adhere to appearance
guidelines as defined by Encore based in a warehouse environment
and when traveling, on an individual venue or a representation of
venues in that city or area. When in the Warehouse, work will be
completed in an environment with exposure to outdoor temperatures
and to dirt, sand and/or dust. The working conditions will vary
between moderately quiet to noisy volumes. Team members may use
high-end audio visual equipment and electrical components. Working
times may include irregular hours and on-call status including
days, evenings, weekends and holidays.
Keywords: Encore Global, Charleston , AV Tech, Event Technician, Audio Visual, All Experience Levels - Charleston, Professions , North Charleston, South Carolina
Click
here to apply!
|