Sr. Engagement Consultant
Company: Medical University of South Carolina
Location: Charleston
Posted on: January 27, 2023
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Job Description:
Excited to grow your career?MUSC offers many career
opportunities and options for professional growth. If you see a
position that fits your experience and skills, we encourage you to
apply!Join the team that is Changing What's Possible.EntityMedical
University Hospital Authority (MUHA)
Worker TypeEmployee
Worker Sub-TypeRegularDepartmentCC002345 MUHA - SYS - Patient
ExperiencePay Rate TypeSalaryPay GradeHealth-29Scheduled Weekly
Hours16Work ShiftDay (United States of America)Job Description
SummaryThe Senior Engagement Consultant is a vital member of the
Office of the CEO and reports to the Director of Performance
Engagement or Manager. Under limited supervision, the Senior
Engagement Consultant provides client facing, consultative services
to MUSC Health executive leaders and teams and serves as their lead
liaison to all functions of care team engagement and patient/family
engagement across the Health System. This leader is responsible for
partnering with leaders across the health system and its divisions
to identify, support, and enhance engagement improvement
initiatives. This role is responsible for developing innovative
solutions, best practices, education, and communication to optimize
the engagement performance of their assigned operational
leaders/business units. This role provides guidance and support in
the development of patient- and family-centered Enterprise
strategies and goals. The Senior Engagement Consultant provides
supervision to junior consulting team members as well as supports
the management of external consulting engagements and vendor
relationships/contracts.Job DescriptionServes as a technical expert
in a specific profession and as a resource to agency leadership in
the area of expertise. Coordinates agency work assignments among
team members and serves as a primary resource in the resolution of
problems and the identification of alternatives. Serves as the lead
team member and assists in leading meeting discussions. Develops
goals and objectives and incorporates plans for completion and/or
implementation. Assists in the guidance and direction of staff
members' development and ensures proper development in work
methods, research techniques, and the understanding and application
of rules and regulations. Conducts research on critical,
confidential, and often highly sensitive matters which may require
statutory or policy modifications. Prepares reports and advises
management on findings and recommendations. Develops internal
program policies and procedures and establishes strategic
standards, goals and objectives for service delivery for
incorporation in the agency's strategic plan. Performs research,
analyzes, and summarizes data to make specific recommendations.
Evaluates the effectiveness and efficiency of the agency's programs
and services. Consults with and advises agency leadership in the
development and application of policies, procedures, and programs.
Evaluates processes and recommends improvements to agency
procedures, program operations, interdepartmental workflow, and
organizational designs. Works autonomously. Goals are generally
communicated in solution or project goal terms. May provide a
leadership role for the work group through knowledge in the area of
specialization. Works on advanced, complex technical projects or
business issues requiring state of the art technical or industry
knowledge.Additional Job DescriptionMaster's degree in a relevant
discipline (MBA, MHA, MS, etc.) and minimum of 3 years of work
experience in project management, process improvement, employee or
patient engagement, or consulting. Or Bachelor's degree in relevant
discipline and minimum 5 years of work experience in project
management, process improvement, employee or patient engagement,
consulting or other related discipline. Experience and/or
certification(s) related to Business Relationship Management,
Project Management, Organizational Change Management and/or Lean
Six Sigma preferred. Proven ability to prioritize and manage
multiple tasks in a demanding work environment is essential.
Ability to work with multiple technical managers and project teams
simultaneously is required. Strong interpersonal skills required to
foster collaborative partnerships in a team environment. Prior
experience with analyzing data and developing meaningful
information to provide leaders support preferred. Working knowledge
of Press Ganey, SharePoint, Microsoft Word, PowerPoint, Visio,
Excel, and project management tools preferred.If you like working
with energetic enthusiastic individuals, you will enjoy your career
with us!The Medical University of South Carolina is an Equal
Opportunity Employer. MUSC does not discriminate on the basis of
race, color, religion or belief, age, sex, national origin, gender
identity, sexual orientation, disability, protected veteran status,
family or parental status, or any other status protected by state
laws and/or federal regulations. All qualified applicants are
encouraged to apply and will receive consideration for employment
based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal
E-Verify program to confirm the identity and employment
authorization of all newly hired employees. For further information
about the E-Verify program, please click here:
Keywords: Medical University of South Carolina, Charleston , Sr. Engagement Consultant, Professions , Charleston, South Carolina
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