Senior Service Technician
Posted on: March 20, 2023
Our Company: Quarterra Group, Inc., a wholly-owned subsidiary of
Lennar Corporation (NYSE:LEN and LEN.B), is a multi-strategy, real
estate focused, alternative asset management company comprised of
two rapidly growing verticals: Multifamily and Single-Family
Rental. Launched in 2011, Quarterra Multifamily, previously known
as LMC, is among the nation's most active developers, builders, and
managers and has been on the National Multi-Housing Council's
(NMHC) annual Top 50 list for eight consecutive years. Quarterra
Single-Family Rental launched in 2020 to provide individuals,
couples, and families who prefer to rent over home ownership the
opportunity to live in exceptional neighborhoods with great
amenities. For additional information, please visit Summary of
Position: Under limited supervision the Senior Service Technician
is responsible for the maintenance of the community, including
overall inspections, repairs, and general maintenance of
market-ready communities and other interior/exterior areas. The
Senior Service Technician may work as the team lead, along with the
other maintenance team members, to ensure the community meets the
quality maintenance standards set by the Company. They assist the
Service Supervisor with various projects and may be required to
stand in for the Service Supervisor as requested. Principal Duties
- Complete assigned work orders generated from resident requests
- Maintain routine upkeep of the community by diagnoising the
source or cause of a defect or problem, and making repairs in
accordance with established policies, procedures, safety standards,
and code requirements.
- Complete the make-ready process to prepare vacant apartment
homes for leasing and new move-ins by completing the pre-move-out
inspection, creating a 'punch' list of maintenance work needed,
scheduling vendors and contractors as needed, and obtaining
supplies and materials.
- Follow procedures for accessing and obtaining materials,
supplies, equipment, tools and other items from the community's
maintenance shop by tracking inventory used, returning unused items
to the established location, and notifying the Service Supervisor
about re-ordering needs.
- Complete paperwork timely and accurately so that service
requests can be appropriately documented and tracked.
- Maintain the grounds, common areas, and amenities. Some
examples include picking up trash and debris, pressure-washing
breezeways and pool areas, performing general cleaning, and
painting curbs and signage.
- Support cost-cutting and expense control programs by fixing
rather than replacing parts, when possible, not being wasteful with
materials and supplies, and practicing the correct use for tools
- Routinely conduct property inspections to identify safety and
risk management concerns and oversee work performed by contractors,
vendors and other service providers to verify the work, materials
and services meet quality standards, scope and specifications.
- Comply with the Company's safety and risk-management policies
by attending and participating in the Company's routine safety
meetings, completing required training on OSHA and other safety
related laws and requirements, and by reporting accidents and
incidents promptly and accurately.
- Demonstrate customer services skills by treating residents and
others with respect, answering resident questions, responding
sensitively to complaints about maintenance services, and
completing assigned work orders with efficiency and urgency.
- Keep abreast of current changes in technology, processes, and
standards within the industry and areas of responsibility by
attending internal and external training classes, research and/or
subscribing to the internet or other professional publications or
utilizing other appropriate methods to obtain business and
professional information and applies knowledge and practices to
areas of responsibility.
- Participate in on-going training provided by the Service
Supervisor and other resources as needed and/or required.Education
and Experience Requirements:
- Minimum of 4 - 6 years of experience in property management
maintenance or equivalent experience
- Must have EPA certifications Type I and II or Universal for
refrigerant recycling. (Applies to Certified Service
- Associates must have all certifications as required by State
and Local jurisdictions. (Applies to both Certified and
Non-Certified Service Technicians.)
- Must provide own hand tools unless prohibited by State law and
must be knowledgeable and skilled in the safe use and maintenance
of hand tools, power tools, user-moved aids, mechanical equipment
and measuring devices.
- Proficiency in customer service and interpersonal communication
skills in order to effectively interact with residents, associates,
and other business contacts, respond courteously to questions and
requests, and stay calm when addressing and resolving guest
- Literate with computer programs and word processing
software.Physical Requirements: This is a position which requires
the Senior Service Technician to frequently walk, stand and climb
stairs in/around apartment homes, models, and properties. Must also
have the ability to operate computer equipment, speak, hear, bend,
stoop, reach, lift, and move and carry up to 25 lbs. Finger
dexterity is necessary. This description outlines the basic
responsibilities and requirements for the position noted. This is
not a comprehensive listing of all job duties of the Associate.
Duties, responsibilities and activities may change at any time with
or without notice. Quarterra Group is an Equal Opportunity Employer
that prides itself on diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment, pregnancy
or related condition, protected status, or any other status
prohibited by applicable national, federal, state or local law.
Quarterra Group believes diversity and inclusion among our
Associates is critical to our success and we seek to recruit,
develop and retain the most talented people from a diverse
Keywords: Quarterra, Charleston , Senior Service Technician, Professions , Charleston, South Carolina
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