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Consultant Team Lead

Company: Benefitfocus
Location: Charleston
Posted on: January 14, 2019

Job Description:

eExchange Consultant Team Lead Job Description A Team Lead for eExchange will be assigned to 4-5 specific carriers customers to lead associates in both implementation and customer success roles. The Team Lead will act as a key interface point and will exercise diplomacy and tact on a daily basis. The assigned scope includes managing projects to implement new employers, migrate employers off of existing legacy systems, renew a set of the customer population and manage day-to-day production activities. The Team Lead will oversee and document all aspects of the project to ensure Benefitfocus delivers on time with high quality. The project manager will be responsible for sharing status reports, in verbal and written form with internal and external teams. Managing risk and scope will be important to the incumbent selected for this role. Other assigned duties will include:* Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members* Updating remediation plans, project schedules, risk logs, et al* Presenting at executive meetings* Ensuring accurate documentation and reporting of the status of the project; tracking and managing project milestones, risks, and resource plans* May conduct daily meetings with the team to gather status, assign work and help remove barriers* Provide metrics reporting related to the carrier customer* Host Kick off project calls and manage inventory of specific carrier customers* Direct interface with carrier customers as an escalation point of contact* Effectively managing expectations of stakeholders involved in a project* Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations* May suggest best practices to the teams* May mentor eExchange associates on how to manage projects* Other duties as assigned Required Experience:* Bachelor's degree* 3 to 5 years' professional experience working in a Project Management or Implementation Consultant role* Professional experience working with external clients in a team environment* Knowledge of benefit plans/structures is a plus* Able to write technical and operational process documents as needed* Ability to learn technology quickly through instruction, collaboration and self-learning* Excellent multi-tasking skills required to carry out multiple projects on time

Keywords: Benefitfocus, Charleston , Consultant Team Lead, Professions , Charleston, South Carolina

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