Consumer Service Operations Representative 3 (Weekday and Weekend Shifts), Author by Humana
Company: Humana Insurance Company
Location: North Charleston
Posted on: November 18, 2021
Author, recently launched by Humana, is a service experience
designed to meet the whole-health needs of the people we serve.
Created to innovate with the speed and agility of a modern start-up
and backed by the insights and scale of Humana, Author is
pioneering a customer-centered experience designed to foster
trusting relationships with members to help them achieve their best
Dedicated to simplifying the healthcare experience and helping
people navigate their healthcare journey, Author is leveraging
digital technologies to eliminate fragmentation and systematic
friction for members and providers.
We are seeking individuals who are passionate about solving tough
problems as we forge a new path for the healthcare industry. As a
member of the Author team, you will have the opportunity to make a
difference in the lives and health of the members we serve.
The Consumer Service Operations Representative 3 is responsible for
the daily activities across multiple service functions area. The
Consumer Service Operations Representative 3 performs advanced
administrative, operational, and customer support duties that
require independent initiative and judgment. May apply intermediate
The Consumer Service Operations Representative 3 may perform
installation, implementation, client support, client services,
client administration, customer service, enrollment and
eligibility, claims processing, and call center operations.
Investigates and settles claims and customer service issues.
Decisions are typically focus on methods, tactics and processes for
completing administrative tasks/projects. Regularly exercises
discretion and judgment in prioritizing requests and interpreting
and adapting procedures, processes and techniques, and works under
limited guidance due to previous experience/breadth and depth of
knowledge of administrative processes and organizational
- Less than 3 years of technical experience with Microsoft, Word,
- Knowledge of Microsoft Word, Excel and Outlook
- Administration support experience in a healthcare industry
- Familiarity with care and well-being resources
- Must be passionate about contributing to an organization
focused on continuously improving consumer experiences
- Previous experience working in a call center like
- Associate's Degree
- Microsoft Access proficiency
- The work hours for this position are 8:00am to 5:00pm, weekdays
and every weekend. Associates will have two consecutive days off
during the week.
- We will require full COVID vaccination for this job as we are a
healthcare company committed to putting health and safety first for
our members, patients, associates and the communities we
- If progressed to offer, you will be required to provide proof
of full vaccination or documentation for a medical or religious
exemption consideration where allowed by law. Requests for these
exemptions should be submitted at least 2 week prior to your
scheduled first day of work.
Scheduled Weekly Hours
Keywords: Humana Insurance Company, Charleston , Consumer Service Operations Representative 3 (Weekday and Weekend Shifts), Author by Humana, Sales , North Charleston, South Carolina
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