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Consumer Service Operations Representative 3 (Weekday and Weekend Shifts), Author by Humana

Company: Humana Insurance Company
Location: North Charleston
Posted on: November 18, 2021

Job Description:


Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative, operational, and customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.


The Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge

Required Qualifications

  • Less than 3 years of technical experience with Microsoft, Word, Excel, Outlook
  • Knowledge of Microsoft Word, Excel and Outlook
  • Administration support experience in a healthcare industry
  • Familiarity with care and well-being resources
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Previous experience working in a call center like environment

    Preferred Qualifications
    • Associate's Degree
    • Microsoft Access proficiency

      Additional Information
      • The work hours for this position are 8:00am to 5:00pm, weekdays and every weekend. Associates will have two consecutive days off during the week.
      • We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
      • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.


        Scheduled Weekly Hours


Keywords: Humana Insurance Company, Charleston , Consumer Service Operations Representative 3 (Weekday and Weekend Shifts), Author by Humana, Sales , North Charleston, South Carolina

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