Front Desk Agent
Company: Pyramid Hotel Group
Posted on: June 23, 2022
Help create the famous Southern hospitality Charleston is known
for! Ranked as a South's #1 Best City of 2022 by Southern Living,
Charleston is famous for its picturesque streets and a vibrant
At the Hyatt Place/Hyatt House Charleston/Historic District we
pride ourselves on being the best employer in the area. What sets
us apart? Our culture, full benefit plans, including 401k with a
company match and our lucrative bonus programs, to name a few. We
are looking for talented people who have a genuine passion for
service. Our Core Values involve personal development, people, and
a desire for wanting them to succeed. We believe each member of our
team has a key part to play in our delivery of outstanding service
and memorable experiences for each guest. We want a hotel that
people want to come to, not through. Find out today what a career
with Pyramid Hotel Group at the Hyatt Place/Hyatt House
Charleston/Historic District can mean for you!
Do you enjoy talking and interacting with new people everyday? Does
bringing other people joy and happiness also bring you joy and
happiness? If so, we would love to have you join one of the
greatest Front Desk teams in the Downtown Charleston area!!
Key Responsibilites of a Front Desk Agent include:
+ Greeting customers immediately with a friendly and sincere
welcome. Use a positive and clear speaking voice, listen to
understand requests, respond with appropriate action and provide
accurate information such as outlet hours and local
+ Registering guests, providing prompt and courteous service, and
closeing out guest accounts upon completion of stay.
+ Inputting and retrieving information with routine difficulty from
a computer system.
+ Confirming pertinent information including number of guests and
+ Promoting Hotel's marketing programs. Make appropriate selection
of rooms based on guest needs
+ Providing welcome folders containing room keys, certificates,
coupons and refreshment center keys as appropriate.
+ Verifing and accepting credit cards for authorization using
electronic acceptance methods.
+ Handling cash, making change and balance an assigned house
+ Accepting and recording vouchers, travellers checks, and other
forms of payment. Convert foreign currency at current posted
+ Performing accurate, moderately complex arithmetic functions
using a calculator.
+ Posting charges to guest rooms and house accounts using the
+ Promptly answering the telephone using positive and clear English
+ Inputing messages into the computer.
+ Retrieveing messages and communicating content to the guest.
+ Retrieving mail, small packages and facsimiles for customers as
+ Closing guest accounts at time of check out.
+ Never letting the guest leave dissatified. Feeling empowered to
negotiate compromise to ensure we provide best service
+ Calm and alert demenanor, especially during emergency and/or
heavy hotel activity, and resolve complications such as location
changes or credit issues.
+ Handling guest complaints, develop the most effective solutions,
listening and extending assistance in order to resolve problems
such as price conflicts, insufficient heating or air conditioning,
+ Taking ownership of guests challenges and follow through to
ensure guest satisfaction.
Regular attendance in conformance with the standards.
Employees will work a rotating schedule to reflect the business
needs of the hotel.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the supervisor based upon the
particular requirements of the hotel.
+ Summon bell-staff assistance to escort guests to their rooms as
+ Provide safety deposit boxes for guest by pulling the box from
the vault and carrying it to the customer. File access slips in
+ Operate facsimile machine to send, receive, and log incoming
transmissions. Notify guests of incoming faxes using the message
function of the computer.
+ Use the photocopier to make copies of items as required.
+ File registration cards in room number order.
+ Retrieve registration cards from the files for each check
+ Other duties as assigned by the supervisor such as assisting PBX
operators or reservations agents.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of skills
+ Basic mathematical skills and considerable skill in the use of a
calculator to prepare moderately complex mathematical calculations
+ Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
+ Ability to stand and move throughout front office and
continuously perform essential job functions.
+ Ability to read, listen and communicate effectively in English,
both verbally and in writing.
+ Ability to access and accurately input information using a
moderately complex computer system.
+ Hearing and visual ability to observe and detect signs of
+ Experience with Galaxy systems is a plus but not required.
+ Continual standing and movement throughout front office area.
High school diploma preferred.
No prior experience required. Prior hospitality experience
All employees must maintain a neat, clean and well groomed
Applicants with additional language skills preferred but not
Opening ID: 2022-16532
External Company URL: https://careers-phg.icims.com
Street: 560 King St
Keywords: Pyramid Hotel Group, Charleston , Front Desk Agent, Sales , Charleston, South Carolina
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