Front Desk Agent

Company: Pyramid Hotel Group
Location: Charleston
Posted on: June 23, 2022

Job Description:

Help create the famous Southern hospitality Charleston is known for! Ranked as a South's #1 Best City of 2022 by Southern Living, Charleston is famous for its picturesque streets and a vibrant hospitality experience!

At the Hyatt Place/Hyatt House Charleston/Historic District we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Place/Hyatt House Charleston/Historic District can mean for you!

Do you enjoy talking and interacting with new people everyday? Does bringing other people joy and happiness also bring you joy and happiness? If so, we would love to have you join one of the greatest Front Desk teams in the Downtown Charleston area!!

Key Responsibilites of a Front Desk Agent include:

+ Greeting customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

+ Registering guests, providing prompt and courteous service, and closeing out guest accounts upon completion of stay.

+ Inputting and retrieving information with routine difficulty from a computer system.

+ Confirming pertinent information including number of guests and room rate.

+ Promoting Hotel's marketing programs. Make appropriate selection of rooms based on guest needs

+ Providing welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

+ Verifing and accepting credit cards for authorization using electronic acceptance methods.

+ Handling cash, making change and balance an assigned house bank.

+ Accepting and recording vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates.

+ Performing accurate, moderately complex arithmetic functions using a calculator.

+ Posting charges to guest rooms and house accounts using the computer.

+ Promptly answering the telephone using positive and clear English communication.

+ Inputing messages into the computer.

+ Retrieveing messages and communicating content to the guest.

+ Retrieving mail, small packages and facsimiles for customers as requested.

+ Closing guest accounts at time of check out.

+ Never letting the guest leave dissatified. Feeling empowered to negotiate compromise to ensure we provide best service possible.

+ Calm and alert demenanor, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

+ Handling guest complaints, develop the most effective solutions, listening and extending assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

+ Taking ownership of guests challenges and follow through to ensure guest satisfaction.

Other:

Regular attendance in conformance with the standards.

Employees will work a rotating schedule to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

+ Summon bell-staff assistance to escort guests to their rooms as appropriate.

+ Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.

+ Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.

+ Use the photocopier to make copies of items as required.

+ File registration cards in room number order.

+ Retrieve registration cards from the files for each check out.

+ Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

+ Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

+ Ability to stand and move throughout front office and continuously perform essential job functions.

+ Ability to read, listen and communicate effectively in English, both verbally and in writing.

+ Ability to access and accurately input information using a moderately complex computer system.

+ Hearing and visual ability to observe and detect signs of emergency situations.

+ Experience with Galaxy systems is a plus but not required.

+ Continual standing and movement throughout front office area.

Education:

High school diploma preferred.

Experience:

No prior experience required. Prior hospitality experience preferred.

Grooming:

All employees must maintain a neat, clean and well groomed appearance.

Other:

Applicants with additional language skills preferred but not required!

Opening ID: 2022-16532

External Company URL: https://careers-phg.icims.com

Street: 560 King St

Keywords: Pyramid Hotel Group, Charleston , Front Desk Agent, Sales , Charleston, South Carolina