Account Service Representative - Patient Financial Services (Litchfield/Pawleys Island)
Company: Tidelands Health
Location: Pawleys Island
Posted on: June 25, 2022
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Job Description:
Position Summary: - The Patient Financial Counselor reports to
the Vendor Relationship Manager and will be responsible for the
following:--- Working with all pure self-pay patients and insured
patients who are responsible for a balance after insurance to
gather, review, and evaluate the necessary and pertinent
information regarding patient income and assets, and establish
access to and utilization of government health coverage and/or
charity care.--- Financially clearing patients by hospital bedside
in the Emergency Department or at outpatient registration to either
obtain cash payment or ensure full and timely payment of their
account through suitable payment arrangements.--- Facilitating the
creation of individualized monthly installment plans for patients
to pay off balances within the guidelines of the Tidelands Health
collection policy.--- Utilizing a series of methods, including
face-to-face meetings, telephone, and electronic/standard mail to
establish and maintain contact with patients/guarantors.---
Fastidiously recording and maintaining complete documentation of
all activities performed on patient accounts in a timely manner.---
Managing the process by which scheduled non-urgent and non-emergent
patients receive clearance for an upcoming visit.--- Monitoring
progress of applications to ensure adherence to application
completion and processing timelines.--- Maintaining compliance with
state and federal regulations as they relate to Patient Financial
Services.--- Remaining in communication with manager regarding
high-risk accounts and workflow trends and fluctuations.--- Other
duties as assigned - Please note this job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee
partner for this job. Duties, responsibilities and activities may
change at any time with or without notice. -QUALIFICATIONS
-Education: ---- High school diploma, required.--- Associate degree
or higher, preferred. -Experience:Two (2) or more years of
experience and/or knowledge with the following:--- Patient
financial counseling, patient customer service, scheduling, or
prior authorization.--- Detailed knowledge of third party payor
regulations related to managed care, denials, and reimbursement
issues.--- Terminology for hospital billing.--- CPT and ICD-10
coding.--- Hands-on knowledge of the Experian Health, Inc.
CharityGuide and PayNav tools.--- Utilization of the MS Office
suite. -License/Certification:--- Accredited Financial Counselor
(AFC), preferred.--- Certified Revenue Cycle Representative (CRCR),
preferred. -Skills:--- Ability to negotiate point of service
payment.--- Demonstrated ability to exhibit exemplary core customer
skills at all times.--- Independent decision-making skills,
collaborative abilities, and organizational and time management
skills. -Other: ---- Incumbent must have the ability to work
evenings, as needed. -Physical Requirements: Light Physical Agility
Test (PAT) RatingWhile performing the duties of this job, the
employee is frequently (activity or condition exists from 1/3 to
2/3 of the time) required to stand, sit, and walk; frequently to
use hands, fingers; and frequently to talk or hear. The employee
must exert up to 15 pounds of force occasionally (activity or
condition exists up to 1/3 of the time), and/or up to 5 pounds of
force frequently, and/or a negligible amount of force constantly to
move objects. -The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Keywords: Tidelands Health, Charleston , Account Service Representative - Patient Financial Services (Litchfield/Pawleys Island), Sales , Pawleys Island, South Carolina
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