Front Desk Agent - TownePlace Suites by Marriott Charleston SC

Company: McKibbon
Location: Charleston
Posted on: June 25, 2022

Job Description:

Description:
Full time benefits, 401KHotel discounts worldwide DescriptionWe are looking for a Hotel Front Desk Agents to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations softwareUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skills'Benefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayWeekend availabilityCOVID-19 considerations:All Job seekers are asked to wear a mask, and sanitize.Education:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)

Requirements:
RequirementsHotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Shift availability:Night Shift 3pm-11pm (Preferred)PI180193845

Keywords: McKibbon, Charleston , Front Desk Agent - TownePlace Suites by Marriott Charleston SC, Sales , Charleston, South Carolina