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Customer Service Representative

Company: Patterson Companies
Location: Charleston
Posted on: August 6, 2022

Job Description:

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary Patterson Dental is seeking a Customer Service Representative to join our team! Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls. Essential Functions

  • On the job training responding to inquiries from customers and sales personnel.
  • Learn to determine the professional needs of customers when receiving or placing calls.
  • Upgrades telephone orders.
  • Introduces and promotes new products during calls.
  • Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
  • Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
  • Expedites credits on merchandise returned from accounts.
  • Performs other Customer Service Representative duties as assigned. Job Qualifications
    • High school diploma or equivalent.
    • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
    • Dental product knowledge is helpful.
    • Working knowledge of personal computers is necessary. What's In It For You: We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
      • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
      • 401(k) Match Retirement Savings Plan.
      • Employee Stock Purchase Plan (ESPP).
      • Paid Time Off (PTO).
      • Holiday Pay & Floating Holidays.
      • Volunteer Time Off (VTO).
      • Educational Assistance Program (Tuition Reimbursement).
      • Full Paid Parental and Adoption Leave.
      • LifeWorks (Employee Assistance Program).
      • Patterson Perks Program. EEO Statement As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.

Keywords: Patterson Companies, Charleston , Customer Service Representative, Sales , Charleston, South Carolina

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