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Customer Service Representative

Company: The Lincoln Electric Company
Location: Ladson
Posted on: November 26, 2022

Job Description:

The Lincoln Electric Company Kaliburn location engineers and manufactures plasma cutting systems, plasma torches, plasma consumables and control system units for high-tech cutting applications. Building new products that constantly raise the bar in the industry is possible through a strong foundation of engineering talent such as mechanical, fluid dynamics, heat transfer and software engineers. Req. ID: 22260 Primary responsibility is to ensure customer needs are met by responding directly or partnering with other departments for assistance. The Customer Service Representative will process orders, facilitate customer communication, and provide information about Lincoln Electric products and services. ESSENTIAL FUNCTIONS

  • Manage the order process from entry to shipment
  • Partner with other locations when orders must be expedited
  • Identify continuous improvement opportunities when order issues arise
  • Ensure proper compliance activities occur on international orders
  • Assist finance team when account information is requested
  • Process RMA and warranty claims; expedite RMA's not returned; assist non-conformance team with RMA log
  • Listen and respond to customers' needs and concerns in a professional manner
  • Understand and apply Lean manufacturing fundamentals
  • Perform general duties as assigned and assist in other areas as workload requires REQUIRED SKILLS
    • High school Diploma or equivalent
    • 2+ years' experience in a customer service role
    • Excellent knowledge of PC's and Microsoft Office Suite
    • Excellent phone and communication skills
    • Experience with multiple phone line management
    • Experience working successfully in a team environment PREFERRED SKILLS
      • Bachelor's degree
      • SAP experience WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, use hands to move material, and lift/move up to 20 pounds. The employee is regularly required to sit, talk and hear. Repetition with activity: computer work. EEO STATEMENT Lincoln Electric promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation. OTHER DUTIES Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. Qualified applicants will receive consideration for employment without regard to theirage; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation. Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world. With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world's challenges. It is a great time to be part of the welding industry! Lincoln Electric does not accept unsolicited resumes from third-party recruiters. Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric. Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms. Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department. Employment Status: Hourly Full-Time Function: Customer Experience EOE, including disability/veterans

Keywords: The Lincoln Electric Company, Charleston , Customer Service Representative, Sales , Ladson, South Carolina

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