Member Services Representative
Company: Kiawah Development Partners
Location: Johns Island
Posted on: March 19, 2023
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Job Description:
Member Services Representative
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Job Description
On Kiawah Island, located just south of Charleston, South Carolina,
day breaks across a pristine 10-mile beach, expansive marsh
savannahs, ribboning rivers, and some of the most-acclaimed
amenities available on the Eastern Seaboard. The Kiawah Island Club
delivers a diverse collection of private amenities in distinctive
venues. Amid uncommon scenic beauty, Members can savor the Island's
best offerings and create lifelong memories with family and
friends.
When you come to Kiawah, you'll know if it's right for you the
moment you set foot on the Island. It produces a feeling you can't
quite describe but you never want to let go.
We are seeking a polished and professional Member Services
Representative to join our team! The Kiawah Island Club Member
Services department is the central hub of Club information for Club
Members, guests, and fellow team members. Member Services plays a
key role in setting the standard of excellence in service at an
organization that strives to be the finest private club in the
world.
Each Member Services Representative carries out a set of daily
responsibilities required of the Member Services role, but also has
a set of responsibilities that is unique to them. While this
position is entry-level, the role of Member Services has a proven
history of opening up opportunities for growth in several areas
within the Club including Food & Beverage, Event Management,
Marketing & Communications, Sales, Human Resources, Administration
Management, etc. The training process is extensive as the role is
required to work with and learn all 12+ Club departments that range
widely and operate year-round: Membership, recreation (golf,
tennis, pools, sporting clays club, boat club), events and youth
programming, food and beverage (6+ restaurants), fitness, spa and
salon, etc.
Responsibilities
- First point of contact for Members, potential new Members, and
guests
- Assisting with logistics and reservations for Club events, all
Club dining facilities, on- and off-Island transportation, kids
programming, boat cruises, sporting club, and more
- Concierge requests and general Club and general Island
inquiries
- Organizing data entry for membership, facilitating Member and
guest credentials, assisting Membership Director with services and
orientation of new Members
- Continual research and communication of policies and operations
of all Club amenities and services (in order to better facilitate
Member and staff communications)
Skills & Requirements
Qualifications
- Strong written and verbal communication skills
- Four-year college degree in Hospitality, Communications,
Marketing, Recreation, or related field is ideal
- Ability to multi-task and manage multiple systems at once (e.g.
email, phone system, text/chat programming, dining and event
reservation programs, Google Suite, etc.)
- Previous hospitality, food & beverage, customer service, or
private club experience is strongly preferred
- Must enjoy working in a customer service field and remain
polished and professional with Members and staff at all times
whether it's on the phone, email, or in person
- Works well with others and is a team player. Willing to chip in
and contribute in areas that may not fall within the job role
- Have a flexible "can-do" attitude
- Must be computer literate and have excellent telephone and
written etiquette
- Must be available to work 1-2 weekends a month (Schedule is
predominantly Monday-Friday, 8:30a-5:00p with alternating weekends
amongst MS employees, and flexible scheduling)
- Must have reliable transportation
In person applications are welcome between the hours of 8:30 a.m.
and 5:00 p.m. Monday through Friday at 253 Gardeners Circle Suite
210, Kiawah Island, SC 29455.
Benefits
*Benefits are available to full-time employees after a waiting
period and include: Medical, Dental, Vision, Short Term and
Long-Term Disability, 401(k), Life Insurance, Accident Insurance,
Telehealth, Health/ Dependent care spending account, wellness
program and generous paid time off including 12 vacation days, 6
sick days and 9 paid holidays per year. KP is an Equal Opportunity
Employer that uses E-Verify. As an Equal Opportunity Employer, KP
and its affiliates do not discriminate in hiring or employment on
the basis of race, color, religion, national origin, gender, age,
genetic information, sexual orientation, disability, or veteran
status. All qualified candidates are encouraged to apply.
Qualifications
Keywords: Kiawah Development Partners, Charleston , Member Services Representative, Sales , Johns Island, South Carolina
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