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Sales Ambassador

Company: Residence Inn Charleston Airport
Location: North Charleston
Posted on: March 20, 2023

Job Description:

Primary Purpose:
The primary purpose of the Sales Ambassador position is a current front desk associate who is also familiar with day-to-day sales tasks. This person should possess the capability to positively impact the hotel's sales productivity efforts to capture group and negotiated business transient (BT) business, while executing their responsibilities as a front desk associate.

Work Performed:

The Sales Ambassador will be tasked with the following duties, responsibilities, and assignments:

Front Desk:

-To provide 8 to 24 hours of front desk shift coverage per week, between the hours of 7:00 am - 11:00pm with an emphasis on those shifts that provide the most opportunity to network with guests.
-To obtain sales leads through guest interaction during the check-in/out process and throughout their stay.


-Respond to leads that come directly to the property, or re-direct the lead to the hotel's Lead Analyst for sourcing to the Enterprise Sales Office (ESO) team.
-Responsible to engage and interact with hotel guests while at the front desk or in the hotel public space to qualify potential for home hotel.
-Responsible for qualifying and sharing key BT contact information with the assigned Enterprise Business Transient Sales Manager (EBTSM) for follow up and further qualification.
-To conduct periodic local market hotel competitive set parking lot tours to make note of all potential opportunities to shift share.
-Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Lead Analyst for distribution to the ESO Team.
-Schedule and coordinate all property client site visits.

-Maintain the group files within the sales system for all group bookings at the property level.
-Coordinate all meeting room set ups in preparation for upcoming events.
-Be knowledgeable of, and compliant with, all brand and company sales and e-commerce requirements, standards, and trainings.
-Maintain the hotel's proprietary sales and revenue information.

Social Media

-Manage the property's online reputation management (ORM) response plan at the property level.

-Work with the company's Corporate Director of e-Commerce on social media postings designed to promote the hotel and special offerings.
-Any and all other work as required to complete the primary purpose of the position.


Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y proh--be la discriminaci--n y el acoso de cualquier tipo sin distinci--n de raza, color, religi--n, edad, sexo, origen nacional, estado de discapacidad, gen--tica, estado de veterano protegido, orientaci--n sexual, g--nero de identidad o expresi--n, o cualquier otra caracter--stica protegida por las leyes federales, estatales o locales.

Esta pol--tica se aplica a todos los t--rminos y condiciones de empleo, incluido el reclutamiento, la contrataci--n, la colocaci--n, la promoci--n, la terminaci--n, el despido, el retiro, la transferencia, las licencias, la compensaci--n y la capacitaci--n.

Notice of candidate Privacy Rights: http://

Keywords: Residence Inn Charleston Airport, Charleston , Sales Ambassador, Sales , North Charleston, South Carolina

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