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Contact Center Service Representative

Company: South Carolina Federal Credit Union
Location: Charleston
Posted on: October 10, 2018

Job Description:

Contact Center Service Representative (North Charleston) South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals in the Contact Center. Duties include but are not limited to: Navigate multiple systems to professionally perform complex service tasks by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment. Assist with account inquiries, requests, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related tasks. Responding to member phone and e-mail inquiries or concerns regarding products and services for complete resolution. Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs. Support and promote teamwork among all areas of the credit union. Minimum requirements include: - One year of experience within a contact/call center or financial service environment. Must possess a highly positive, service-oriented attitude, excellent verbal and written communication skills, and the ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment. Professionally handle member complaints with a successful outcome. Achieve individual and team goals. High School Diploma or equivalent. NOTE: Relevant military experience is considered for veterans and transitioning service men and women. Equal Opportunity Employer

Keywords: South Carolina Federal Credit Union, Charleston , Contact Center Service Representative, Sales , Charleston, South Carolina

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